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Broward Factory Service 7

Updated on 02/23/2022

Broward Factory Service

www.browardfactory.com

(6 rated reviews) Is this your business?

What is your customer experience with Broward Factory Service?

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Broward Factory Service Overview

Broward Factory Service has 1.8 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
Rating Distribution
Recent recommendations regarding this business are as follows: "Consider using Broward in Tampa Florica", "stay away, far away!".
Review authors value the most Turnaround Time. Consumers are not pleased with Website and Customer service. The price level of this organization is high according to consumer reviews.

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Anonymous

Guest-3359304

Charleston, South Carolina

Customer satisfaction

Feb 22, 2022

4.1

WE like using Broward for our Condo. While we are away, we can always have them come when we have renters for service.

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User's recommendation: Consider using Broward in Tampa Florica

Mallory K Kpb

Mallory K Kpb |

Summerfield, Florida

Will not honor written contract

May 13, 2020

1.4

I was in my new home for a week, when the washer quite working. The warranty was provided for 4/24/2020 thru 4/24/2021, they stated they will not replace the washer and considered it a pre existing condition, because they stated they did not receive payment from the title company till 5/1/2020. The contract they sent me, is clearly written with an effective and expiration date. They will do everything to get out of honoring their contracts. When I called the office, the ladies there were very rude as well, and would not let me get a word in edgewise. They were also rude with my realtor, when she called to find out what the issue was and why they were not replacing as their contract states.

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Loss:

$550

Cons:

Do not honor contract
Do not honor their contract

Preferred solution: honor your contract and replace with a new washer

User's recommendation: stay away, far away!

2 comments

Guest-1866325

May 21, 2020

I see nothing has changed and Broward Factory Service. I still have nightmares about that place and the Herd family!

Helpful

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Debbie B Fsx

Belleview, Florida

Sue Broward Factory Service

Oct 10, 2019

1.0

Scheduled a/c repair. Tech shows up and states he will not do the repair as it is too difficult for one person. He calls office, then states there would be a $695.00 charge to do the "normal covered repair", he was hostile and belligerent. Office staff, knowing a/c is out of freon, states, "have a wonderful day". Manager Steve Ferguson is rude, argumentative, and states do you want a refund of the policy? (Have policy 3-4 years with minimal repairs) Regional Manager, Larry Herd states the owner is my brother. Sarah (Herd) who responds to online complaints states she would inform the owner/president and have response in morning: no response. Sarah then states the VP has the info and will respond in the morning: no response. Broward Factory Service is d/b/a for Herd Enterprises Inc. If you experience similar treatment, please file a complaint, class action lawsuit. DO NOT accept a refund, force Broward Factory Service to honor the Home Warranty contract you paid for.

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Loss:

$20000

Cons:

Do not honor contract

Reason of review:

Warranty issue

Preferred solution: Deliver product or service ordered

Don C Seg

Belleview, Florida

Upsell instead of honoring contract

Apr 05, 2019

1.2

Updated by user Apr 15, 2019

Broward's manager finally agreed to honor the plumber's original statement that the faucet would be installed at no charge, A plumber and his assistant arrived on Monday, 4/15 and installed the faucet as per the original commitment to me. Thank you PissedConsumer.com

Original review Apr 05, 2019

I called regarding a dripping bathroom sink faucet. Plumber came and said that he could not fix it and if I bought a faucet he would install it as part of the visit. I purchased a replacement faucet from Home Depot, called Broward and they said it would cost me $125 to install it. Contract says no charge. They refused to honor what the plumber told me and will not install the faucet at no charge I will have a local handyman install it for $15

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Cons:

Them not honoring the contract

Reason of review:

Warranty issue

Preferred solution: Refund prorated part of unused contract $89.76

2 comments

Mallory K Kpb

May 22, 2020

These people at Broward never return your calls and will not honor your contract. They are all rude and crude Crooks!

The best thing to do is sue them because they will ignore your complaints and lie their way out of the claim!! This company is a joke and should not be in business.

They know how to dupe people out of their warranty! BEWARE!!

Helpful

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Anonymous

Guest-845371

Southwest Brevard Cnty, Florida

A complete No SHOW

May 10, 2016

After being a long-time customer, I called them about a simple dryer heating element repair - even gave them the model number for reference. Tech showed - he knew nothing about nothing. Ended up waiting 1 1/2 weeks for a technician who NEVER showed despite me waiting for over 6 hours. Office kept promising he'd show up - right up to their 5 pm closing time. A complete no show. Worthless. I deserve, in fact, everyone deserves better treatment . This will be my last year with Broward Factory Service - they screwed me on my Air Conditioning replacement policy - actually wanting to charge me MORE than I ended up paying to have it replace by an outside company. Total scam artists.

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Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

1 comment

Mallory K Kpb

May 22, 2020

This company should NOT be allowed to stay in business as they are evil Crooks! I truly hope they get sued and loose their license because of all the fraud they inflict on consumers!!

Helpful

Kell Mjn

Orlando, Florida

Rude and bad service from white male tech

Feb 05, 2015

1.0

Broward factory service orlando fl. Rude and bad service from white male tech with bad attitude. Had this *** twice now he's just really rude has a bad attitude. Condescending. Not sure why this *** treats people this way. Last time I complained and they sent the same *** tech again. I can't stand mean people who are just negative and rude. This *** is mindless pathetic and seems to dislike good looking women and has to put them down. Why aren't there more normal people working at these places and not angry bitter misogynistic white trash losers. Never pleasant or friendly only rude mean condescending trash This one nasty male is probably Middle aged seems like a redneck. Totally disgusting person

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Reason of review:

Poor customer service

1 comment

Guest-2137462

Feb 23, 2022

Rude complaint

Helpful

Anonymous

Guest-581447

Orlando, Florida

Rude arrogant fat technician

Jan 12, 2015

1.0

Called BFs to fix something. The technician was this dumb fat white guy with brown hair. He was so rude. Didn't even say hi to me. And was a ***. They need to stop hiring trashy people then I asked the *** to check something else and he got on the phone and tried accusing me of not wanting to pay a plumber when he looked at my ice maker. Huh?! Total *** psycho piece of ***. He needs to rot and is a piece of *** *** loser Called BFs to fix something. The technician was this dumb fat white guy with brown hair. He was so rude. Didn't even say hi to me. And was a ***. They need to stop hiring trashy people then I asked the *** to check something else and he got on the phone and tried accusing me of not wanting to pay a plumber when he looked at my ice maker. Huh?! Total *** psycho piece of ***. He needs to rot and is a piece of *** *** loser

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Reason of review:

Poor customer service

2 comments

Guest-2137463

Feb 23, 2022

Seems like this complaint is coming from someone who hates fat white guys and just rambling on and on like someone who is uneducated.

Helpful

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Contact Information

Website:

www.browardfactory.com

Mailing Address:

3500 N. 28th Terrace

Hollywood, Florida 33020

United States

Phone:

(877) 237-9700

Contact Broward Factory Service Customer Service

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Broward Factory Service

Broward Factory Service Overview

Customer satisfaction

Will not honor written contract

Sue Broward Factory Service

Upsell instead of honoring contract

A complete No SHOW

Rude and bad service from white male tech

Rude arrogant fat technician

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